About Us | Crystal Lake, IL | Tidy Tank Plumbing, Sewer, and Septic

Tidy Tank Plumbing, Sewer, and Septic traces its roots to a company known as Ron’s Septic Service, where the original owner grew up within the septic industry and honed his skills installing septic systems alongside his father. In the 1990s, Ron assumed ownership of the business and specialized in septic pumping and minor repairs.

In 2003, Tidy Tank Plumbing, Sewer, and Septic acquired the pumping and service division of Ron’s Septic Service, which expanded our septic service capabilities and led to the formation of Ron’s Tidy Tank Septic Service.

Subsequently, our company made two more strategic acquisitions in the early 2000s, solidifying our position as one of the area’s largest fleets of septic service vehicles, with one of the most capable teams of skilled technicians.

Beginning in 2023, as we looked toward the future, we realized that it was time for our name to better reflect the extensive range of services we offer and our commitment to the broad septic needs of our customers. We officially rebranded the company back to Tidy Tank Septic Service, which encapsulates our mission to keep septic systems running smoothly while maintaining a tidy and hassle-free experience for our customers.

In 2025, we took the next step in our growth by incorporating full-service plumbing into our offerings. With this expansion, we rebranded as Tidy Tank Plumbing, Sewer and Septic, allowing us to provide a wide variety of plumbing, sewer, and septic solutions under one trusted name.

Real Customer Experiences

Trusted by Homeowners Across Northern Illinois

See why homeowners continue to choose Tidy Tank for plumbing, sewer, and septic services. From routine
maintenance to emergency repairs, our commitment to honest service and quality workmanship has earned the trust
of families throughout Crystal Lake and the surrounding communities.

lyn

3 months ago

Oh my gosh, under a very stressful toilet water leak, Tidy Tank was awesome sending Brenden. I could not be any happier with their service and Brenden. He explained so many things to me and was extremely patient. If you have any plumbing issue I would call Tidy Tank, you will not regret it.

Jan STEINBERG

Craig has been servicing our tank for many many years. He’s the best!

Amy Amy

4 months ago

Very awesome!! Had an emergency back up and not only did they squeeze me in same day.. I had another blockage and then Danny from the plumbing team came. He was absolutely an angel!! So informative and helpful. I am very grateful and extra shot out to Danny!! Thank you all endlessly!!

kyle king

Have used them for several years to maintain and inspect my septic system. However, we were recently having issues and had a wet spot in the yard so called them out to get a quote for the repair. The guy came out and sold my wife the "fix". I asked over the phone three times if he was sure, and what happens if we get down there and they find more, he assured us that we needed jetting and we're good. Well the guy and cane out the next day was not happy, after actually looking (found out the previous guys, didn't run cameras or look at anything) we needed more extensive repairs, however we still needed to pay over $2k for the unnecessary maintenance and now have to pay another $6k plus for the actual fix. Spoke with the manager and said we should not have had this experience, he would speak to owner and get back to us the next day. Three weeks later and nothing. They do not set proper expectations, say whatever they need to charge extra, then just ghost you after years of working with them. Go with another company.

Maricela Villafañe

5 months ago

************************************************ I’m updating my review and rating to 4 stars. I appreciate that the company reached out the same day I posted my review. I shared my concerns, and to their credit, they listened without getting defensive. They acknowledged the issue, said they’d review it internally, and refunded part of my payment. While the original experience was inconvenient, their response showed accountability, professionalism, and respect for the relationship. The adjustment made the final cost feel fair, and their follow through changed my perspective. I value companies that know how to recover when something doesn’t go perfectly. Based on how they handled it, I’d be open to working with them again. ***************************************************** I contacted Tidy Tank during a septic emergency because they were one of the only companies available. Over the phone, I was quoted $189 plus a small additional fee by the dispatcher. Once the technician arrived, the price presented was $880, which was a significant difference from what was discussed. For context, the septic had been pumped approximately 3 months earlier, the property is barely used, and the actual amount pumped was minimal (see the pics they provided me). After I questioned the pricing, the bill was reduced to $568 within minutes. While I appreciated the adjustment, the large difference between the initial phone quote, the on site quote, and the final invoice raised serious concerns about pricing consistency. The technician himself was professional and polite. The company also provided photos, documentation, and a digital receipt, which I appreciated. As a woman managing this service call, I paid attention to the tone, the timing, and the way the pricing was presented, and the experience did not feel as transparent as it should have. I understand emergency service comes at a premium, and I have no issue paying for quality work. My concern is that once they are on site, the pricing felt very predatory. The difference between the phone quote, and the final invoice made the process feel less like transparent emergency service and more like leverage being used at the worst possible moment.

K Lech

Made an appointment almost 2 weeks ahead. First what caught my eye was the 8 hrs window. Received a Confirmation email and a text message. Perfect. A few days later I received another text to confirm. I did. Day before service another text. Reminder of tomorrow service. Okay. All good. My service day comes and I got 2 more "update " text during the day and about two hours before the window ends after my whole day of waiting i received a phone call that they are having issues and more likely they will not make it and offered to reschedule. It was my first time dealing with a septic so I'm not sure what it takes, but I don't think it's that complicated. Needless to say I said I would get someone else. I just don't have time to waste. Do not recommend

Microbiologist

7 months ago

We had a sewer line back-up recently and called Tidy Tank for assistance. They responded quickly and put together a technical plan to determine where the blockage was. It turned out to be a major issue that took several days to resolve. All along the way, the plumber in charge, TJ, was completely engaged in finding the source with minimum disruption to the home. He had skills, confidence, and drive that were unlike any other. TJ and his co-workers treated our home like their own and were consistently comforting and reassuring. Everyone who owns a property needs competent plumbers whom they can trust and rely on. Tidy Tank is your source!

Kevin Morrison

11 months ago

Great experience with Tidy Tank Septic! Brad handled my septic pumping and was incredibly helpful. Not only did he get the job done smoothly, but he also took the time to explain my whole setup and what to watch for over time. I left the visit knowing a lot more about my system and confident about when I’ll need service next. I’ll absolutely be calling them again. Highly recommend!

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