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Frequently Asked Questions

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Frequently Asked Questions

When should you call a septic service?

If you live in a home that relies on a septic system, then you already know that you’ll have to get it serviced at some point. Proper maintenance is the key to catching issues before they become larger.

Looking to avoid a septic emergency (one of the worst kinds of emergencies)? Here are some signs you need to call a septic service.

Yes! We offer two tiers of home inspections: Gold and Platinum. A Gold inspection includes a visual inspection of the septic system components. A Platinum inspection includes a camera inspection plus a drain field component inspection. Please give us a call for more details or to schedule an inspection appointment.

YES. Some Villages such as North Barrington and Tower Lakes have ordinances requiring regular septic pumping maintenance and have an inspection form they require to be filled out by a licensed professional. Please give us a call, we are licensed to provide this service.

Should your septic system consist of some type of aerobic unit; some counties as well as the manufacturer of the unit require maintenance contracts consisting of 2 visits in one calendar year. Please see our website under Service Contracts for a list of units we service, then give us a call.

Depending on the size of the party; you may want to just have the tank pumped before or after the party or both. Should the party consist of 50, 100 or more; we advise getting porta-potties. Your residential septic system is not designed for this much usage in a short period of time.

An alarm for your septic is for some type of pump. Either your septic system has a lift station or some type of aerobic unit. Most alarms have a “SILENCE” button to shut off the horn. Shutting off the horn does not solve the reason why the alarm went off. You should call your septic professional as soon as possible and tell them what the alarm box says. They can then advise on service.

We vacuum EVERYTHING out of the tank but a few inches. This means both the liquid and SOLIDS. State code states to leave a few inches of liquid in the bottom of the tank. This guarantees the presence of live bacteria. It is counterproductive to have the tank power washed or sanitized after pumping. Our technicians also check the tank and advise of any deterioration, advise if the operating level is proper, check the outlet baffle (if accessible) and ask the homeowner to flush the toilets prior to closing the tank. They can then confirm the flow of water from the house to the tank is proper.

The worst consequence is septic system failure. Solids buildup in the septic tank to the point where solids are allowed to exit the tank and clog the septic field lines. Likewise, substantial solids can accumulate in front of the tank at the mainline and cause the septic to back up into the house. The septic tank acts as a filter to collect the solids. And just like any filter, it needs to be cleaned on a regular basis.

A standard septic tank is just a box in the ground. Septic tanks themselves do not have alarms or any other indicator to tell you when to have pumping. We recommend getting on a regular schedule based on your septic professional’s recommendation, then keep in mind any usage changes in your household.

If you live in a home that relies on a septic system, then you already know that you’ll have to get it serviced at some point. Proper maintenance is the key to catching issues before they become larger

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