Over 50 Years of Exceptional Service

For decades, Tidy Tank Plumbing, Sewer, and Septic has been providing commercial and residential properties across Lake, McHenry, Cook, and Kane Counties with all of the septic solutions they need. In that time, we’ve built up quite the collection of reviews and testimonials from satisfied customers. We let our work speak for itself, and the satisfaction of our customers is always the sign of a job well done.

If you have a plumbing, sewer, or septic issue, trust the team that has been providing exceptional service to customers across Lake, McHenry, Cook, and Kane Counties for over half a century. Call today to get started!

See what our customers have to say!

Read More of our 1,000+ Five Star Reviews

Amanda C.★★★★★
Great Service! Knowledgeable about all the septic pumps.
Great Service! My pump died in the evening and my septic was backed up. They were so responsive to get someone out first thing in the morning! Justin was on time and professional. He was knowledgeable about all the septic pumps. Justin stayed to answer all my questions. I would definitely use this company again!
Matthew F.★★★★★
Tidy Tank Plumbing, Sewer, and Septic was great!

A drainage issue was found on my septic system from an inspection performed during the process of selling my house. The RTT team was extremely helpful in scheduling an appointment in a short timeframe, and more importantly fixed the issue so I could sell my house! I would definitely use them for your septic system needs!
Judy R.★★★★★
Fast, reliable, courteous!

Great experience! We have been using Tidy Tank Plumbing, Sewer, and Septic since we moved to Long Grove six years ago. We had excellent service today. I called thinking that we might need to be pumped. We didn’t realize that we were long over due—but Tidy Tank Plumbing, Sewer, and Septic did! They had our records and squeezed us into their schedule. They did a great job! Thanks!
Miles M.★★★★★
Justin and Rosy were friendly and very knowledgeable and could not have been more patient and understanding while explaining things to us.

Could not have picked a better company to have out! We had several issues and concerns. Justin and Rosy were friendly and very knowledgeable and could not have been more patient and understanding while explaining things to us. Will be sure to recommend this company and especially these 2 guys to everyone we know!!
Scott T.★★★★★
They were professional and extremely thorough.

Andrew, Mike & Shaw did a phenomenal job. They were professional and extremely thorough. We reached out originally to a competitor who lied on their quote. I would HIGHLY recommend Ron’s Tidy Tank Plumbing, Sewer, and Septics, we will not be using anyone else…ever!
Ron H.★★★★★
They have gained a long-term customer!

We are new to having a house with a septic system contacted them where I was treated professionally received prompt service from a knowledgeable technician that explained aspects of the system I didn’t know and paid a very fair price.
Janet S.★★★★★
Left us knowing our system was in good shape and good hands.

Excellent Service on 2-4-2019, after big meltoff from extreme weather. An emergency call was requested to clear blockage and drain septic system. As a long-term client, Ron’s customer service immediately referred to our history of visits with previous notes. Both the plumbing team and septic team fully examined the system and made sure all was functioning correctly before leaving. They also took the time to show us the cause of the blockage; a discarded cleaning cloth, all of which left us knowing our system was in good shape and good hands.
Kat M.★★★★★
I had a great experience with this team.

They were polite, helpful and worked very hard to complete the job. They were upfront about the costs, they explained everything thoroughly, and I felt we were charged fairly. I highly recommend!
Rich P.★★★★★
Customer for life!

I needed Emergency service on my septic tank. I had another company that we used for years. Well they never answer the phone during normal business hours on a Tuesday. Left Messages for them without a callback for three hours. I call Ron’s tidy tank and they were nothing but professionals from the start. They fit me in to there very busy schedule and showed up in 2 hours from my call. The tech Brad was OUTSTANDING. Had the problem fixed in 45 mins and was such a caring guy that really enjoys helping people. What a great company. Thank you Brad and the team at Ron’s tidy!!
Phil S.★★★★★
Very professional job, with a great on site crew.

Ron’s Tidy Tank repaired my dads sewer line at his house in Hawthorn Woods. They did quality work, showed up on schedule, finished on time, and cleaned up the work area very well for us. Very professional job, with a great on site crew. Although we did have a call back for a minor repair after they had finished, they responded professionally and quickly to ensure everything was corrected. We could not have asked for more. We will use them again and definitely recommend them to anybody who needs their services!

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Real Customer Experiences

Trusted by Homeowners Across Northern Illinois

See why homeowners continue to choose Tidy Tank for plumbing, sewer, and septic services. From routine
maintenance to emergency repairs, our commitment to honest service and quality workmanship has earned the trust
of families throughout Crystal Lake and the surrounding communities.

lyn

2 months ago

Oh my gosh, under a very stressful toilet water leak, Tidy Tank was awesome sending Brenden. I could not be any happier with their service and Brenden. He explained so many things to me and was extremely patient. If you have any plumbing issue I would call Tidy Tank, you will not regret it.

Jan STEINBERG

Craig has been servicing our tank for many many years. He’s the best!

Amy Amy

3 months ago

Very awesome!! Had an emergency back up and not only did they squeeze me in same day.. I had another blockage and then Danny from the plumbing team came. He was absolutely an angel!! So informative and helpful. I am very grateful and extra shot out to Danny!! Thank you all endlessly!!

kyle king

Have used them for several years to maintain and inspect my septic system. However, we were recently having issues and had a wet spot in the yard so called them out to get a quote for the repair. The guy came out and sold my wife the "fix". I asked over the phone three times if he was sure, and what happens if we get down there and they find more, he assured us that we needed jetting and we're good. Well the guy and cane out the next day was not happy, after actually looking (found out the previous guys, didn't run cameras or look at anything) we needed more extensive repairs, however we still needed to pay over $2k for the unnecessary maintenance and now have to pay another $6k plus for the actual fix. Spoke with the manager and said we should not have had this experience, he would speak to owner and get back to us the next day. Three weeks later and nothing. They do not set proper expectations, say whatever they need to charge extra, then just ghost you after years of working with them. Go with another company.

Maricela Villafañe

4 months ago

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I’m updating my review and rating to 4 stars.

I appreciate that the company reached out the same day I posted my review. I shared my concerns, and to their credit, they listened without getting defensive. They acknowledged the issue, said they’d review it internally, and refunded part of my payment.

While the original experience was inconvenient, their response showed accountability, professionalism, and respect for the relationship. The adjustment made the final cost feel fair, and their follow through changed my perspective.

I value companies that know how to recover when something doesn’t go perfectly. Based on how they handled it, I’d be open to working with them again.

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I contacted Tidy Tank during a septic emergency because they were one of the only companies available. Over the phone, I was quoted $189 plus a small additional fee by the dispatcher. Once the technician arrived, the price presented was $880, which was a significant difference from what was discussed.

For context, the septic had been pumped approximately 3 months earlier, the property is barely used, and the actual amount pumped was minimal (see the pics they provided me). After I questioned the pricing, the bill was reduced to $568 within minutes. While I appreciated the adjustment, the large difference between the initial phone quote, the on site quote, and the final invoice raised serious concerns about pricing consistency.

The technician himself was professional and polite. The company also provided photos, documentation, and a digital receipt, which I appreciated. As a woman managing this service call, I paid attention to the tone, the timing, and the way the pricing was presented, and the experience did not feel as transparent as it should have.

I understand emergency service comes at a premium, and I have no issue paying for quality work. My concern is that once they are on site, the pricing felt very predatory. The difference between the phone quote, and the final invoice made the process feel less like transparent emergency service and more like leverage being used at the worst possible moment.

K Lech

Made an appointment almost 2 weeks ahead. First what caught my eye was the 8 hrs window. Received a Confirmation email and a text message. Perfect. A few days later I received another text to confirm. I did. Day before service another text. Reminder of tomorrow service. Okay. All good. My service day comes and I got 2 more "update " text during the day and about two hours before the window ends after my whole day of waiting i received a phone call that they are having issues and more likely they will not make it and offered to reschedule. It was my first time dealing with a septic so I'm not sure what it takes, but I don't think it's that complicated. Needless to say I said I would get someone else.
I just don't have time to waste. Do not recommend

Microbiologist

6 months ago

We had a sewer line back-up recently and called Tidy Tank for assistance. They responded quickly and put together a technical plan to determine where the blockage was. It turned out to be a major issue that took several days to resolve. All along the way, the plumber in charge, TJ, was completely engaged in finding the source with minimum disruption to the home. He had skills, confidence, and drive that were unlike any other. TJ and his co-workers treated our home like their own and were consistently comforting and reassuring. Everyone who owns a property needs competent plumbers whom they can trust and rely on. Tidy Tank is your source!

Kevin Morrison

10 months ago

Great experience with Tidy Tank Septic! Brad handled my septic pumping and was incredibly helpful. Not only did he get the job done smoothly, but he also took the time to explain my whole setup and what to watch for over time. I left the visit knowing a lot more about my system and confident about when I’ll need service next. I’ll absolutely be calling them again. Highly recommend!

Over 50 Years of Exceptional Service

See what our customers have to say!

Real Customer Experiences

Service Areas

Frequently Asked Questions

Do you perform septic inspections for real estate transactions?

Do you perform inspections to satisfy my village or county?

I’m having a party, should I have the tank pumped?

I have an alarm going off that is for the septic, what is it for?

What does septic pumping consist of?

What happens if I do not pump the tank?

How do I know when I am due for pumping?